Product Warranty Registration

Product Warranty Registration

Fill in the form to register your product warranty with CPT Cash.

Warranty Policy

Commitment to Quality

Cash Processing Technologies Pty Ltd takes pride in providing high-quality products that are approved, tested, and inspected before shipping.

Warranty Coverage

All products include a limited warranty valid for 12, 24, 36, or 60 months, depending on the model (refer to your invoice or sales documentation for the specific coverage period applicable to your purchase).

Warranty Period

The express warranty period is 12, 24, 36, or 60 months from the date of purchase/delivery, as specified for your model.
Please check your invoice or contact us to confirm the applicable period.

What’s Covered

Defects in materials or workmanship under normal use and in accordance with the provided operating instructions.
Repair or replacement of defective components, as confirmed by our technical team following assessment.
Technical support and troubleshooting assistance during the warranty period.

If a fault is verified as a manufacturing or workmanship issue (and not excluded below), the product will be repaired or replaced at no charge, at the sole discretion of Cash Processing Technologies Pty Ltd.

What’s Not Covered / Exclusions

The warranty does not cover, and will be voided in respect of issues arising from, the following:

Damage or failure due to power surges, unstable power supply (including load shedding), or use with incompatible power sources.
Normal wear and tear, dust build-up, or ordinary degradation over time.
Recalibration of scales or routine adjustments.
UV light bulbs, belts, sensors, or other consumable/expendable parts subject to regular use.
Tampering, unauthorised modification, disassembly, or repair by anyone other than Cash Processing Technologies Pty Ltd or an authorised service technician.
Breaking, removing, damaging, or tampering with any factory-applied warranty void sticker, security seal, tamper-evident label, or similar protective marking.
Misuse, abuse, negligence, impact, physical damage, or exposure to liquids/moisture.
Failure to follow the recommended service intervals as indicated on the product label.
Use contrary to the operating instructions (e.g., overloading beyond specified limits).
Use of the product in a manner inconsistent with its intended purpose, design specifications, or capacity (e.g., applying a light-duty model to heavy or continuous commercial/intensive use beyond normal/recommended volumes or conditions as stated in the product manual, specifications, or labeling).

Product Care & Servicing

Service the machine according to the service cycle indicated on the sticker on the reverse of the machine.
Regular servicing by authorised personnel helps maintain reliability, performance, and helps avoid non-warranty issues.
Failure to adhere to service recommendations may contribute to exclusions under this warranty policy.

Reporting a Warranty Issue

Contact our Support team by telephone or email, providing the product serial number, proof of purchase, and a description of the issue (with photos if possible).
This is the fastest way to receive assistance.
Our technical department will troubleshoot remotely where feasible and advise on next steps.

Product Return or Collection

Products must be delivered to our offices for inspection and assessment (or as otherwise directed).
We can arrange collection and delivery if requested, but transport costs are the customer’s responsibility.
Upon receipt, the product will be assessed to determine if the issue qualifies under the warranty.

Warranty Assessment & Outcome

If confirmed as a valid warranty claim, the product will be repaired or replaced at no charge.
If the issue is non-warranty related (e.g., due to an exclusion above), a quotation will be issued for repair and return shipping.
Any repair or replacement under this express warranty does not extend or renew the original warranty period.